24/7 Access to Care

Our Chicago general practitioners are committed to providing convenient access to high-quality health care. So even if you can’t make it to an office, we can provide you with the care you need, whenever and wherever you need it.


Phone For Members

Always on call

Call your local office at 312-999-5512 to talk with:

  • Our Virtual Medical Team 24/7 for immediate questions and after-hours care
  • A scheduling specialist if you can’t find an appointment that works for you, or if you’re unsure if you need an appointment
  • Our billing experts if you have questions about insurance coverage or visit charges
App For Members

Care on the go

Cross your health care to-do’s off your list:

  • Have a Video Visit with a provider 24/7
  • Schedule routine or urgent appointments
  • Get care for common issues via Treat Me Now
  • Request prescription renewals
  • View vaccine and medication records
  • Find nearby offices and get directions

app store   play store

care app
In Office For Members

Close to your home and office

Come see us in the office:

  • Schedule routine or urgent medical appointments
  • Walk in during lab hours for labs and vaccines
  • Visit any of our national locations if you’re traveling

Find a location close to you

care email

Email For Members

Help is at your fingertips

Communicate directly with our team:

  • Email your provider with follow-up medical questions
  • Ask our billing experts about insurance coverage or office visit charges
  • Get our admin team’s help with membership or scheduling questions

Find your provider's email address →

Email our admin team →

Email our billing team →

Online For Members

The virtual keys to your health care

Login to your account to:

  • Book routine and urgent appointments
  • Renew prescriptions quickly and easily
  • Prepare for an upcoming trip with our travel health specialists
  • Transfer your medical records
  • Request specialist referrals

care online


Connect with us

Get relevant advice, lifestyle resources and health news, from experts you trust.

Members Cheat Sheet

Get the guide

Download our cheat sheet for accessing care. We're here for you 24/7.

Download PDF →

For Non-Members

Have questions about becoming a One Medical member?

Call one of our Membership Advisors at 312-999-5512. They can:

Call one of our Membership Advisors at 312-999-5512. They can:

  • Explain more about how we work
  • Help you pick a provider
  • Check to ensure that we accept your insurance
  • And more

Non-members can get our experts’ tips for enjoying a healthy lifestyle on our blog and on social.